Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

Gift vouchers must be redeemed via our Reservations Centre by calling 0118 974 7576. Some date and time restrictions may apply. When you book your experience or redeem your voucher against a booking, the voucher will be validated and redeemed electronically. Vouchers cannot be used to guarantee or pay for a booking made online/via our website. Vouchers may not be exchanged for cash in part or whole & no change will be given. Vouchers can be use between January 1st 2027 and it's valid until March 31st 2027 and if not used within the given validity period it will no longer be valid. Vouchers are not valid for events such as Mother's day.

This voucher features a unique reference number to be quoted when reserving your experience with us. Cancellation of a booking with less than 72 hours notice before the day of arrival will render the voucher null & void.

(Please read Usage Terms for availability as some date restrictions will apply. Redeemable between January 1st and March 31st 2027, excluding Mother's Day).